Be at the Heart of UK Operations

Are you a service-minded and detail-oriented professional with a passion for ensuring smooth operations and excellent customer experiences in a fast-paced business environment?

Join Abacus Medicine as an Operations Coordinator, where you will play a key role in supporting our UK operations from Copenhagen. In this pivotal position, you will coordinate day-to-day operational activities, manage and follow up on customer product orders, and ensure clear, professional communication with internal teams, customers and partners. As the UK market continues to evolve following Brexit, your structured approach, customer-focused mindset, and problem-solving skills will help secure efficient order flows, high service levels, and continued operational excellence.

Get a glimpse of the team

You will join a dynamic and collaborative team of fourteen colleagues led by the General Manager. The team works closely together in an energetic environment, with a strong focus on supporting customers and ensuring reliable delivery. You will be based at our HQ by the Copenhagen harbor, offering a central workplace.

About the role

As an Operations Coordinator, you will work closely with the Head of Operations and the current Operations Coordinator to ensure smooth, accurate, and timely handling of customer orders. The role combines operational, administrative, and customer service responsibilities, with a strong focus on product order management, coordination and follow-up. You will play an important part in maintaining high service standards, supporting customers throughout the order lifecycle, and ensuring compliance with internal processes and external requirements.

Your key responsibilities:

• Supporting the UK operations and processes to run smoothly and efficiently, according to the best practices and in line with the frameworks and regulations

• Taking ownership of the end-to-end ordering process, including direct customer contact via phone and email to handle inquiries, order confirmations, updates, and issue resolution

• Collaborating closely with relevant stakeholders at our distribution partner to manage customer orders, respond to customer queries, share relevant information, validate reports, monitor KPIs and ensure smooth day-to-day operations

• Acting as a first point of contact for operational and order-related customer inquiries, ensuring professional, timely and service-oriented communication

• Proactively identify process inefficiencies and opportunities for improvement within the area of responsibility, suggest practical solutions, streamline processes and support the implementation of agreed changes in collaboration with relevant stakeholders

• Takes ownership of administrative duties, ensuring efficiency, accuracy and completion in line with agreed timelines

• Assume an active responsibility in mapping, analysing and helping to resolve operational challenges, particularly those arising from the UK’s exit from the EU, by identifying root causes, suggesting improvements and coordinating with relevant stakeholders to implement practical solutions

• Producing various overviews, management reports and maintaining internal databases updated

• Collating various data and information to support operational actions and decision-making processes

• Contribute to the successful execution of the UK operations plan and strategic initiatives, supporting the achievement of team and company goals and budgets

• Ensure compliance with internal standards and procedures

Fuel for your success in the role

We are looking for a highly organised and detail-oriented individual who thrives in an operations role and enjoys supporting customers through clear, professional communication. You will play a key part in supporting UK operations, ensuring efficient execution of tasks while maintaining high service levels in customer interactions.

Furthermore, we imagine you to have:

• A bachelor's degree in Business Administration or equivalent

• Previous experience from an operational or customer support–oriented role

• Excellent verbal and written communication skills, with confidence handling customer dialogue via phone and email

• Strong organisational, analytical and problem-solving skills

• Exceptional collaboration, communication and interpersonal skills

• Excellent Microsoft Office skills, especially in Excel and Power Point

• Attention to detail, flair for numbers

• Ability to multitask and prioritize

• Self-driven & takes ownership

• ERP & CRM skills

Are you ready to embark on this journey with us?

If you want to apply for the position, please follow the link and attach your CV and cover letter.

If you have any further questions about the role, please do not hesitate to contact the hiring manager, Ioana Cotârlea, Head of Operations, Business Development UK at ioana.cotarlea@abacusmedicine.com

Would you like to know more about us?

Follow us on Instagram and LinkedIn and get an insight into everyday life at Abacus Medicine. For job openings, check our Career page.

Moving Healthcare. Moving You.

At Abacus Medicine Group, you’ll experience the power of Moving Healthcare. With our change mindset, we're moving the industry and improving healthcare as we broaden access to medicine.

But it's not just about moving healthcare, it's about Moving You. You’ll be part of a caring community of more than 1,500 people across the World. With us, you will be valued, empowered, and have a direct impact on driving change. Let's access the future of medicine and make a difference together. Your move.

Kindly note that the position will remain open until we have identified the right candidates, at which point the job advertisement will be taken down. Therefore, we encourage interested applicants to submit their applications as soon as possible.